Frequently asked questions about Iceland – answered!

While working as a travel concierge, I’ve noticed that many of those so called dumb questions about Iceland are not that dumb at all. The reason why people ask them is because they can’t access this information as easily as locals.

In this post I have collected over twenty frequently asked questions about Iceland and answered them. I bet it will help you to save time and nerves when you’re already arrived in Iceland.

To make reading easier, I have grouped them according to particular topics.

Enjoy!

Booking Tours

Can I book tours when I am already in Iceland?

Yes. You can do so at the hotel or through the tour agencies located in the city center.

When does the tour operator pick me up?

It should be stated on the voucher. If not, it is usually 30min. prior the departure time. Let say your tour starts at 20:00, you would be picked up between 19:30 – 20:00. Some tours has a 60min. prior departure rule. Make sure to find out which one applies to you.

pick up from the hotel tour iceland

Will I get picked up from the hotel?

If while booking the tour you stated your hotel location, then yes you will be picked up from there.

On the other hand, if you haven’t or for some reason you had to change a hotel, then it is very important to notify the tour operator about the changes. Hotel receptionists will gladly help you with that.

I have missed my tour (or it got cancelled). Can I rebook it for some other day?

Yes, if the tour is not fully booked, there shouldn’t be a problem to do so. Just remember to contact tour operator and they will rebook it for you.

Blue Lagoon

Can I book the Blue Lagoon admission on the same day?

The answer is yes, but due it’s huge popularity you might not be able to get the spot. If I were you, I would start checking availability at least 3 days prior your arrival to Iceland.

It seems that it is fully booked on Bluelagoon.com, is there any other way to book it?

No, you’re screwed!

There are of course some tours that include admission to the lagoon, but since they are directly connected to the Bluelagoon.com booking system, it would state anyway that it is sold out.

no blue lagoon tickets

How do I get to Blue Lagoon?

When you book admission, there is an option to add a transfer.

If it happened so that you have already booked admission, transfer can be still aranged via Re.is or with a help from your hotel reception.

If you have a rental car, you can easily drive there. It would take you about 50min.

When does the bus pick me up from the hotel and at what time do I reach the Blue Lagoon?

Pick up time is 30 minutes prior the departure. If departure time is 14:00, then you’d be picked up between 13:30 – 14:00. Arrival time would be 14:50.

Northern Lights

Is there any particular place where Northern Lights are visible all the time?

No. It always depends on the weather forecast.

What are my chances to see the Northern Lights tonight?

You can figure it out by reading our Northern lights guide.

northern lights di caprio iceland

Will I get refunded if my Northern Lights tour gets cancelled?

It depends, some companies do refund, others keep your ticket valid for next two years. No matter what policy applies, you will always be able to reschedule your tour for the next day. Just remember to contact the tour operator to confirm your rebooking.

Can I see the Northern Lights from Reykjavik city?

Sometimes, when the Northern Lights prediction is high.  For the best visibility I recommend you to go to Grótta lighthouse.

Restaurants

Do I need to reserve a table at restaurants or is it fine to just show up?

Not really, but during the high season (June – September) and weekends it is advisable to reserve. Most of the places allows you to book a table through their website or via email.

How much should I tip?

Iceland does not have a tipping culture, but if you’re feeling like doing so, 100 kr up 500 kr is a fair amount.

Transportation

What are the options to get from the Keflavik airport to Reykjavik?

Public bus, airport transfer, taxi or a rental car. Read our detailed Keflavik to Reykjavik guide to learn about all options.

How long does it take to get from Keflavik International Airport to Reykjavik?

A 50 minute long drive.

driving reykjanesbraut in Iceland

Where do I hire a car?

You can do so at Keflavik International Airport arrival hall, at the hotel or if you’re staying at a Airbnb – via phone.

Other questions

Can I pay for things in foreign currency?

Usually not. It might work at the hotel, but in general you’d need to use Icelandic Krónur (ISK) or VISA card.

Where do I exchange money?

You can do so at the money exchange point at the Keflavik Intl. Airport’s arrival hall or at any local bank.

Is it safe to drink tap water?

Yes and you can do so even at the hotel. The main and probably the only reason why we have still water in bottles is because of the tourists. So please help us to avoid producing more plastic by bringing your personal reusable bottle and fill the water from the tap.

drink tap water in iceland

I hope this Q&A list was useful for you and if did, please share it with your friends.

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